Are You Getting Your IT Worth?
How do you know you're getting your IT worth? The best IT you can get is with a Managed Service Provider (MSP). An MSP will work with and partner with hundreds of other IT experts and vendors to bring your business the solution perfect for you. An MSP's job will bring you the technological resources to increase your productivity while saving you money.
Read on to see if you are getting the most out of your IT as we broke down the differences in a few amusing memes that could help define your future business' IT strategy.
Cybersecurity
Worth IT
VS.
Not Worth IT
Cybersecurity is not just about installing Anti-Virus on your machine, network, or server. Cybersecurity is about securing your entire business from all angles. Sure Anti-Virus is a contributing component to prevent threats but other scenarios such as Dark Web data, identity theft, and most of all human error all fall into Cybersecurity. Employee and business training is critical when securing your business as 92% of data breaches are due to human error.
Your IT should spend more than enough time in securing your business. Cybersecurity is essential in protecting your network from threats and hacks that are happening more frequently nowadays. Even if you are a Small Business and don't think that you are a risk, cyber criminals find more value in hacking SMB's because of this exact reason. They know that SMB's are not as secure and send attacks regardless.
Business Continuity and Disaster Recovery
Worth IT
VS.
Not Worth IT
Having a data backup recovery plan will save your business if anything were to happen. We get it, life happens, and your devices are the same way. You never know when a natural disaster could happen, but it's always best to plan ahead for the unexpected issues. Your IT should protect your data, network, and systems from hacking or virus threats so you can focus on more important issues.
You don't want to look back at the chance to get a backup recovery plan after your device, network, or even your business is lost. The hard reality is that anything can happen, but if you could do something to go back right where you left off, did you really lose anything? Don't place a bet on everything that you own and make sure that your IT provides the best business continuity and disaster recovery for you.
Live Support
Worth IT
VS.
Not Worth IT
Your IT should make it easy to get assistance quickly, especially for emergency issues. They should have a quick response and resolution time set to take care of your technical needs. Even if their live support is during business hours, it is important they take care of your after-hours emergency request and be readily available to solve the issue.
If your IT doesn't respond to you in the agreement time, notify you that your issue is being worked on, or even miss your call, it can delay you heavily from your productivity. It is important for your business to be aligned with your IT in order to get the best possible outcome for your work.
24/7/365 Monitoring
Worth IT
VS.
Not Worth IT
Monitoring is about making sure all of your devices are securely patched and managed correctly. If there are any security issues about your computer, the IT should be automatically notified right away. The IT should always be running updates to security patches, enhanced Antivirus and Antimalware, and Dark Web monitoring to prevent your digital credentials from going anywhere.
Your computer could be at major risk of infection and hacking if no one is monitoring it correctly. The machine you are using could even be outdated of security patches because it is no longer supported by Windows or Mac. Threats evolve everyday and it is crucial to make sure that your machine is fully updated to security patches that are released a lot more often than you think.
No Geek-Speak
Worth IT
VS.
Not Worth IT
Your IT should make sure that you are understanding exactly what is going, but in a way that makes sense to you. Your business specializes in one thing while your IT specializes in technology. Alignment and understanding are huge points that create a great business to business relationship. The IT's goal should be to help you understand the business impact of technology without the technical jargon.
Do you have any idea of what your IT is doing? Not understanding the IT company or IT guy could lead to major issues in the long run as miscommunication grows. The IT should provide an easy and comprehensive scope to what is going on with the technology that you use day in and day out, that way you feel the security that IT has your back.
Everything IT For You
Worth IT
VS.
Not Worth IT
The IT should handle all aspects of your technology infrastructure including hardware and software management, vendor relationships, maintenance, and other technology needs. Your IT should work with you to save your business money as it's cost effective to assess, reflect, and take action on your goals.
The IT should not give you one-time solution for every technical issue that happens. They should work with your business and provide reasons with data for the technical issues and give solutions that will help fix the problem for the long run. They should also be there to keep your business running and increase your productivity.
