What does an I.T. Managed Services Provider do?

THE 411 ON MANAGED SERVICES

More and more businesses are ramping up their IT support and seeking out companies that offer Managed Services. But, what exactly does managed services really mean? More importantly, how can you tell if a company is really giving you managed services?

Managed Services allows a business to hand off IT operations to a Managed Services Provider. The managed services provider is then in charge of monitoring, managing, and/or resolving issues for a company’s IT systems 24/7.

Why Use Managed I.T. Services?

Companies large and small need technology to operate efficiently and effectively. Since businesses so heavily rely on IT these days, the resources needed to accommodate this aren’t always enough. If you fall behind in keeping up with backups, security, patches and more, you are more likely to face an IT outage or a crisis down the road that will drastically impact your business.

Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and dated, and not running at the highest potential.

Why Break-Fix It No Longer Cuts It

Managed services also goes against the age old “if it ain’t broke, don’t fix it” mentality. Instead of following the old-school tradition of waiting until a server or other critical networking device fails and then scrambling to fix it, a business with a managed service keeps a business like a smooth-running machine so there is no disruption in workflow. The more you fall behind in keep up with backups and security, the more likely you are to face an IT outage or another problem in the future. If your network goes down, you are apt to face productivity and revenue loss.

Managed Services vs. Break-Fix Services

Managed I.T. services or break-fix services? That is the question! Most managed services cost less than the run of the mill break-fix services. Especially, when you account the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company that comes to the rescue once a problem has already popped up.

How are Managed I.T. Services priced?

Managed service providers mostly price their services on a flat-rate per month. Depending on the services included, pricing is usually based on how many devices there are, with different packages priced at different tiers. Basic services typically have a monitoring service which notifies you of problems which you can solve on your own. In the top tier of services, providers offer fully managed services that cover alerts, problem resolutions and more!

The Real Benefits Of Managed I.T. Services

To be succinct – the biggest benefit of Managed Services is finding and fixing a problem before they drastically impact your business. A well-maintained and serviced computer network always runs better than the alternative. It’s better to prevent a fire than fight a fire.

TL;DR

Reduced costs: Businesses can control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is tangible for even a small business.

24-hour monitoring: The Managed Services provider also manages all of your vendor relationships. Issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this 24/7 monitoring, businesses experience an additional level of comfort and security.

Managed I.T.  Services is not just a short-lived fad, or a way for IT companies to make money. Managed Services is a way for businesses to eliminate problems before they start, better manage their IT budgets, and establish a solid long-term partnership with an IT firm protecting their data.

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